FAQ

What countries do you work with?

We work with customers from all over the world but most of our customers are based in New Zealand & Australia.

 

How does paying staff work?
We invoice you monthly in advance for the payment and this is due on the same day each month so it is easy to setup an automatic payment for.

 

Why did you start this business?
Over the last 5 years, we have been working with full-time outsourced staff overseas. We have seen the benefits of having the right people. We’ve also seen the pitfalls of hiring, that’s why we started this business. We wanted to give others the same opportunities with less risk.

 

Can you provide custom training?
Yes we can. Our advanced staff are just amazing and are able to do everything to work with you from creating actionable systems for your staff to follow to coaching them to success. If you don’t have time to train, we are here to help.

 

What if I don’t have systems for them to follow?
When we first started using virtual assistants ourselves, we found that getting a team member pushes you to improve your systems quickly. Systems can double the value of your company when it comes to selling it one day. We have some high level systems staff that you can hire to help you and we have a process over the first 3 weeks of the hiring process that helps you build the initial systems. It is designed to be painted by numbers.

Do you have contract terms for staff?
For all staff we have a 1-month notice period for your team member should you choose to cancel your contract. This keeps you flexible should your business situation change. Many people ask why we don’t contract and it is our belief is that we would rather you stay because you love the service rather than having a life time contract!

 

Do you have full time and part time staff?
Our core business has become hiring full time virtual assistants that become a true part of your company. Recently we have started hiring staff for 10 – 25 hours per week and on a project basis. Do note that this does cost more for less hours as our management time does increase. If interested, book in for a call and one of our team can run through this with you.

 

How does training work?
The staff we hire are found to match your needs so they will come prepared with the skill sets you need. We up skill them on common software like email, Xero and our great communication tools. We are able to offer additional custom training at your request for a cost that you could only dream of in New Zealand!

 

How do I communicate with my staff members?
This is one of the biggest questions we get. We teach you and your team member a couple of tools that make verbal & visual communication a breeze. You will be amazed at how they will change your life.

Are you ready to supercharge your productivity?

Handing off your time-sinking tasks to a Virtual Assistant, so you can be more focussed, is a great way to start.

Is outsourcing right for your business? Have a no obligation strategy session with one of our New Zealand based team.

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